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Frequently Asked Questions - COVID-19 Library Building Closure: FAQ

While the Gregg-Graniteville Library building is closed for a period, you can continue to access library resources online and get research help. Below you will find answers to a number of frequently asked questions.

 

Who do I contact if I have a question?

Ask a librarian is available 24 hours a day Monday through Friday, and 8am to midnight on Saturday and Sunday.

Login issues? Please email us via this link.

 

How do I return books?

For the time being, there is not a need to return library materials to the library. Please do not put books or other library materials into the book drops. We will waive any overdue fines accrued while the library building is closed. When the library returns to regular operating hours, you can return physical books and library materials at that time. 

 

How do I renew books online?

You can renew books online through “My Account”:https://libcat.csd.sc.edu/patroninfo 

 

How do I access resources from off-campus?

To learn more about accessing resources from off-campus, please check out this site: https://library.usca.edu/offcampus. If you continue to have problems with your login, please email us via this link.  

 

Library resources and support for faculty in a distance environment. 

If you are a faculty member and need help including library resources in an online environment, we have listed a few helpful resources below. As always, feel free to contact us with specific questions. 

Faculty portal: https://library.usca.edu/faculty-services  

Video overview of library resources and support services for distance learning: https://youtu.be/Seq8NwiCns8

Library liaisons: https://library.usca.edu/ld.php?content_id=52473301 

 

What library materials can I access?

Ebooks

Databases

    Journal articles

    Streaming videos

Course Reserves: Please contact us via Ask a Librarian if you need to access course reserves.

 

How do I locate books online?

Search the Library catalog, select “advanced search,” and limit to ebooks under “material type”.

 

How do I access tutoring, and academic coaching/counseling online?

Center for Student Achievement (CSA): https://usca.edu/center-for-student-achievement 

Tutoring: https://usca.edu/center-for-student-achievement/programs/tutoring

To request and academic consultation:

https://usca.edu/center-for-student-achievement/student-resources/request-academic-consultation

 

What is not available?

Physical library materials are not available during this time.

Library computers are not available.

Tutoring, academic coaching and counseling are only available online.

Ask a Librarian via phone is not available during this time.

PASCAL Delivers is suspended

Interlibrary Loan is suspended

No archives access at this time

 

Collection Development Questions (i.e. book, journal, or database ordering)? 

Contact Natalia Bowdoin at nataliab@usca.edu or 803-641-3492. 

 

Computer access

Access to computers and printing: the labs in B&E 238 will be available 24 hours with the swipe of a Student / Faculty / Staff ID.

 

Ask a Librarian