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Frequently Asked Questions - COVID-19 Library Building Closure: FAQ

While the Gregg-Graniteville Library building is closed for a period, you can continue to access library resources online and get research help. Below you will find answers to a number of frequently asked questions.

 

Who do I contact if I have a question?

Ask a librarian is available 24 hours a day Monday through Friday, and 8am to midnight on Saturday and Sunday.

Login issues? Please email us via this link.

 

How do I return books?

For the time being, there is not a need to return library materials to the library. Please do not put books or other library materials into the book drops. If you are graduating, you can place library materials in the book drop located by the library front door. We will waive any overdue fines accrued while the library building is closed. For more information about overdue materials, please see below. When the library returns to regular operating hours, you can return physical books and library materials at that time. 

 

Overdue library materials?

Materials due after March 16 have automatically had their due date extended until June 30. Any overdue fines accrued during the spring semester will be waived by July 1.

  • - Please hold on to your library materials. If graduating, you can place library materials in the book drop located by the library front door.
  • - Graduating seniors should not run into any problems with graduation holds. Contact us directly with any concerns via Robert Amerson ramerson@usca.edu.
How do I renew books online?

You can renew books online through “My Account”:https://libcat.csd.sc.edu/patroninfo 

 

How do I access resources from off-campus?

To learn more about accessing resources from off-campus, please check out this site: https://library.usca.edu/offcampus. If you continue to have problems with your login, please email us via this link.  

 

Library resources and support for faculty in a distance environment. 

If you are a faculty member and need help including library resources in an online environment, we have listed a few helpful resources below. As always, feel free to contact us with specific questions. 

- Faculty portal: https://library.usca.edu/faculty-services  

- Video overview of library resources and support services for distance learning: https://youtu.be/Seq8NwiCns8

- Library liaisons: https://library.usca.edu/ld.php?content_id=52473301 

 

What library materials can I access?

Ebooks

Databases

    - Journal articles

    - Streaming videos

Course Reserves: Please contact us via Ask a Librarian if you need to access course reserves.

Interlibrary Loan: Beginning May 4th, RapidILL will be available to request journal articles or book chapters not already available full-text through the Gregg-Graniteville Library RapidILL replaces our current process for Interlibrary Loan requests. Please see the Interlibrary Loan page for more information. 

 

How do I locate books online?

Search the Library catalog, select “advanced search,” and limit to ebooks under “material type”.

 

How do I access tutoring, and academic coaching/counseling online?

Center for Student Achievement (CSA): https://usca.edu/center-for-student-achievement 

Tutoring: https://usca.edu/center-for-student-achievement/programs/tutoring

To request and academic consultation:

https://usca.edu/center-for-student-achievement/student-resources/request-academic-consultation

 

What is not available?

Physical library materials are not available during this time.

Library computers are not available.

Tutoring, academic coaching and counseling are only available online.

Ask a Librarian via phone is not available during this time.

PASCAL Delivers is suspended

Interlibrary Loan is suspended

No archives access at this time

 

Collection Development Questions (i.e. book, journal, or database ordering)? 

Contact Natalia Bowdoin at nataliab@usca.edu or 803-641-3492. 

 

Computer access

Access to computers and printing: the labs in B&E 238 will be available 24 hours with the swipe of a Student / Faculty / Staff ID.

 

Ask a Librarian